Refund policy

Refund Policy – Rising Sun Clubs (Australia)

We offer a 7-day return policy. You have 7 days after receiving your item to request a return.

Eligibility
To be eligible for a return:

  • The item is returned in the same condition it was received
  • All included accessories, such as headcovers, are returned
  • Used clubs are returned in the same condition as delivered
  • New items, if listed as new, are unused and in their original packaging (where included)
  • The item has not been altered, re-gripped, or modified after delivery

Because we sell pre-owned golf equipment, normal cosmetic wear such as minor scratches, bag chatter, and face wear is expected and is not considered a defect.

A receipt or proof of purchase is required for all returns.

How to start a return
Email us at info@risingsunclubs.com.au and include:

  • Your order number
  • The item you wish to return
  • The reason for the return

Please don't send items back before receiving return approval. Items returned without approval may not be accepted.

Return shipping costs
If your return is approved, we'll email you the return address.

  • Return shipping is the buyer's responsibility, unless the item is faulty or not as described
  • Original shipping charges are non-refundable

Please package the item securely to prevent damage in transit. We recommend tracked shipping, as we can't be responsible for items lost on the way back to us.

Refunds
Once your return is received and inspected, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need extra time to process it. If more than 15 business days have passed since approval, contact us at info@risingsunclubs.com.au.

Damaged, faulty, or incorrect items
Please inspect your order as soon as it arrives. If your item is defective, damaged in shipping, or incorrect, contact us as soon as possible so we can sort it out. We may ask for photos of the item and packaging to help with the claim.

Exchanges
To exchange an item, request a return for your original purchase. Once the return is approved, place a new order for the replacement.

Non-returnable situations
Returns may not be accepted if:

  • The item has been used on course after delivery
  • The club has been modified, re-gripped, or altered
  • The item is returned outside the 7-day window
  • The item is returned in a different condition than received

Nothing in this policy limits your rights under the Australian Consumer Law.

Last updated: 29 August 2026

For anything else, see our Terms & Conditions or email info@risingsunclubs.com.au.